Refund policy

1. Scope of Application
This clause applies solely to all contracts concluded between MBAS Solutions GmbH and a consumer.

2. Right of Withdrawal
The customer has the right to withdraw from the contract in writing within 14 days without giving any reason. The withdrawal period begins on the day the customer receives the order confirmation.
To exercise the right of withdrawal, the customer must inform the supplier in writing (e.g. by letter or email) of their decision to withdraw from the contract.

3. Obligations of the Supplier
In the event of a withdrawal, the supplier undertakes to collect any deliveries already made at the supplier's own expense. The supplier shall then, without delay and no later than within 14 days of receipt of the withdrawal notice, refund any deposits received. The refund shall be made using the same payment method that the customer used for the original transaction.

4. Warranty Claims
In the event of defects in the delivery made, the customer has the right to demand rectification or, if this is not possible, a reduction in price or rescission of the contract. The supplier undertakes to remedy defects within a reasonable period of time.

5. Liability
The supplier is liable for damages caused by intent or gross negligence. For slight negligence, the supplier is only liable if a material contractual obligation is breached.

6. Final Provisions
Should individual provisions of this clause be or become invalid, the validity of the remaining provisions shall not be affected. The parties undertake to replace the invalid provision with a valid provision that comes as close as possible to the economic purpose of the invalid provision.